Refund & Return Policy
Refund & Return Policy
We stand behind the quality of every board we make. If you're not completely satisfied, here's what you need to know.
Return Timeframe
Returns are accepted within 30 days of delivery. Requests made after 30 days will not be eligible for a return or refund.
Item Condition
To be eligible for a return, items must be:
- Unused and unwashed
- In their original condition, free from cuts, stains, or oil treatments
- In original packaging where applicable
Non-Returnable Items
Custom orders are non-returnable unless the item arrived damaged or defective. Because each board is one-of-a-kind, we cannot offer exchanges for an identical board.
Damaged or Defective Items
If your item arrived damaged, please report it within 7 days of delivery with photos sent to bill@billsboards.us. We will cover return shipping and issue a full refund or replacement at no cost to you.
Return Shipping Costs
For non-damaged returns, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refund Processing
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to your original payment method within 3–5 business days.
How to Start a Return
Email us at bill@billsboards.us with your order number and reason for return, and we'll guide you through the process.